Track your order
Every order ships free with tracking. Tracking can take 24–48 hours to show its first update after your shipping email arrives.
Track with your tracking number
You'll find it in your shipping confirmation email.
No tracking number yet? Sign in with your email to see your orders, or contact us with your order number.
How long does delivery take?
Delivery is free and tracked on every order. Orders are processed within 1–2 business days and usually arrive within 5–10 business days. You'll get a tracking link by email as soon as your parcel is on its way.
How do I track my order?
Use the tracking number in your shipping email on our Track your order page. Tracking can take 24–48 hours to show its first update.
Will I pay any customs or import charges?
No. The price at checkout is everything you pay. There are no delivery fees and nothing to pay on the doorstep.
What if my order arrives damaged or faulty?
Sorry about that. Email info@thecosypets.com with your order number and a photo, and we'll send a replacement or a full refund, including any postage, at no cost to you. This doesn't affect your statutory rights.